Due to customer circumstances, such as the image being different from the photograph or the color being different.Due to hygiene issues, we cannot accept returns or exchanges of products that come into direct contact with the skin, such as antwear and stock.Items that have been cleaned, washed, or modified such as hem repair.If perfume, cigarettes, or other odors are attached due to try-on, or if the product is damaged such as scratches, dirt, frayed threads, or deformation.Products that have been opened and used, or that have been used.14 days or more from the date of product arrival.Please note that we cannot accept exchanges or returns in the following cases. In principle, we do not accept exchanges for the convenience of our customers. In the case of returned goods for the convenience of the customer, the customer will bear the transfer fee for the refund.įor more information, we will contact you to return the product, and then we will inform you. In case of returned goods, it will be refunded within 7 days after work confirmation after confirming the returned products. Please note that refunds cannot be made by cash or bank transfer. For details, please contact each card company.Īfter the canceled/returned item arrives at our company, refund is basically only in the form of PAYPAL or SLOLI gift card. If the credit card company cancels over the deadline, it will be refunded the next month or the next two months. Refund procedures will be required once the canceled/returned item arrives at us. Please note that we will be responsible for any return, re-shipping and refund fees. The customer will normally be charged a single shipping fee (including returned goods), but in the case of a return or exchange due to the customer's convenience (size difference, order error, image difference, etc.), the customer will be responsible for the shipping cost. (If you send it back as freight collect, the amount less shipping fee will be refunded.) If you order multiple items and want to return one of them, the refund amount is only that item. However, in case of customer's convenience, the customer will be responsible for the return shipping fee.
We regret to say that we do not accept orders over 14 days. Please submit a return application within 14 days after the item arrives. Is it possible to return or refund if it is convenient for the customer? Please note that we do not accept any damage after wearing. * Defective items are only available if they are damaged at the time of delivery. When there are many inquiries before and after the campaign, it may be late to reply. In that case, please contact us within 14 days after receiving the item or contact us at We will get back to you within 3 days ( excluding weekends and holidays). Please note.Īlthough we pay close attention to the management and shipping of products, in the unlikely event of "defective products (damage, stain, etc.)", "product difference", "quantity difference", we will replace or return it at our shipping cost. *If the parcel is rejected due to the customer's convenience, a return shipping fee and handling charge of 1000 yen will be charged. Redelivery will not be possible if the carrier does not contact you within the storage time. *If the recipient returns the parcel due to a long absence or the phone is not connected, etc., please contact EMAIL: or chat on the website as soon as possible. *The delivery date may be exceeded if the weather, traffic conditions, or holidays occur. *Delivery may be different from the above without prior notice.
Since the parcel will be shipped from China, it can be traced by Sagawa Express after arrival in Japan and completion of customs clearance. Please contact Sagawa Express for luggage status.After shipping, it will be delivered within about 5-7 business days (excluding weekends and holidays).We will inform you of the slip number by e-mail once it is shipped.We will ship within 1-2 days after receiving your order (paid) (excluding weekends and holidays).
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